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Guest Services Concierge - Good Samaritan Hospital (Full Time - Rotating Shift)

City:  Cincinnati
State:  OH
Job Requisition Number:  176123

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.


If you are looking to work in a place where you play an important part of a patient recovery, a place where you are valued and appreciated, challenged by your job without being overwhelmed and that offers opportunities for you to growth, then TriHealth is the place for you.


Good Samaritan Hospital seeks to hire a Guest Services Concierge who will embrace our mission of improving the health status of the people we serve. We pursue our mission by providing a full range of health-related services, including prevention, wellness and education. Our service identity is rooted in our Mission and Core Values, which serve as guiding principles in our healing ministry.


Job Summary:

This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge assists patients and guests with information about local area ammentities, restaurants, lodging, transportation, business services, daily in-house and errand running and store purchases. Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guests to have the best hospital experience possible. The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care. The Guest Services Coordinator reports to the Supervisor of Guest Services.


Minimum Requirements:

  • Education: Graduate of an approved technical, professional, or vocational program in Hospitality Management.
  • Experienc: 2-3 years of recent or current customer service experience in field or related.   Up to 1 year  in Hospitality Management experience preferred.
  • Specialized Knowledge: Computer literate, articulate, professional appearance.
  • Licensure/Certification:  BLS/CPR (Basic Life Support)


Why You Should Join TriHealth?

Currently the fifth largest employer in the area with more than 11,000 team members and 120 locations throughout Greater Cincinnati, a career with our organization promises challenge and opportunity. We've been named an Enquirer Media Top Work Place as well as an AARP Best Employers for Workers Over 50. We've also been recognized nine times as one of the 100 Best Companies for Working Moms.

We were also named to Truven Health's "Top 15" health system list. TriHealth, Inc. is the leading healthcare system in Greater Cincinnati, Ohio and is committed to be the most integrated health system in the market.  Our mission is to improve the health status of the people we serve and we are excited to make TriHealth an even greater place for people to work and for patients to receive care.  TriHealth is committed to ensuring that our strong values remain an integral part of who we are, what we stand for and what we believe in at our core. 


You Can Expect Comprehensive Health Benefits!

We offer a comprehensive benefits package, including, but not limited to:

  • Medical
  • Dental
  • Vision
  • Disability 

Tuition Reimbursement Program

Healthy Living Program: Earn Discounts on Medical Plan Expenses

Fitness Centers

Vendor Discounts


Apply today!  A job at TriHealth may be waiting for you!


Job Keywords:

Activities Concierge, Chef Concierge, Chief Concierge, Club Concierge, Concierge, Conference Concierge, Guest Service Agent, Guest Service Supervisor, Hotel Concierge, Lobby Concierge, Hospitality


Job Title:  Guest Services Concierge - Good Samaritan Hospital (Full Time - Rotating Shift)


Location:  Good Samaritan Hospital

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Rotating Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No

Nearest Major Market: Cincinnati

Job Segment: Medical, Clinic, Healthcare