Share this Job

ANSWERING SERVICE REGISTERED NURSE-DIVERSIFIED SERVICES

City:  Cincinnati
State:  OH
Job Requisition Number:  179945

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

Named to Truven Health's "Top 15" health system list, TriHealth, Inc. is the leading healthcare system in Greater Cincinnati, Ohio and is committed to be the most integrated health system in the market.  Our mission is to improve the health status of the people we serve and we are excited to make TriHealth an even greater place for people to work and for patients to receive care.  TriHealth is committed to ensuring that our strong values remain an integral part of who we are, what we stand for and what we believe in at our core.

 

At TriHealth, we work to continuously inspire one another. Here, all are welcome. It is this culture of humility and compassion that sets TriHealth apart. We see the big picture and do the right thing. That means a dedication to the well-being our both our colleagues and the patients they serve.

 

ANSWERING SERVICE REGISTERED NURSE-DIVERSIFIED SERVICES

  • Answer incoming calls in a timely manner. Using excellent customer service, telephone and communication skills including tone and accuracy.
  • Triage calls with "First Call Resolution" in mind. Collect data from patients to provide the best course of action following protocols.
  • Facilitate care between physicians, hospitals, pharmacies, other specialties of GH, and the patient.
  • Must obtain and utilize a working knowledge of the DOD List, Epic, Cadence, Cisco Phone System,Doc Halo and Kronos.
  • Messages must be complete and thorough including all medical advice rendered and routed to the appropriate pool.
  • Reporting of critical labs to physicians, call for care instructions, referral process to ER or use of 911.
  • Paging, calling or notifying physicians of hospital/ER call back requests. Ability to call in Rx's to a pharmacy, and place in pt chart for signature from physician after obtaining a telephone order from the physician.
  • Relay messages to patients from the office, and provide a positive experience to whomever is calling after hours.
  • Patient privacy, confidentiality and HIPPA are always upheld when entering a pt's chart, or providing information on a pt.

 

MINIMUM REQUIREMENTS:

EDUCATION: Associate's Degree Nursing Licensed Practical Nurse

EXPERIENCE: 2-3 years Professional Nursing 2-3 years Professional Nursing

SPECIALIZED KNOWLEDGE: Typing, Electonic Medical Charting, Phone skills, Customer Service, .

TRIHEALTH VIDEO

Job Title:  ANSWERING SERVICE REGISTERED NURSE-DIVERSIFIED SERVICES

Department Name:  GHCL UC-ANSWERING SVC

Location:  Norwood

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:72

Shift: Day/Evening Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Medical, Nursing, Pharmacy, EMR, Registered Nurse, Healthcare